Privacy Policy

[SUIKEINC] (hereinafter referred to as 'the Company' or 'we') is the operator of WENTIANAI, and we highly value your privacy rights. This Privacy and Personal Information Protection Policy (hereinafter referred to as 'Privacy Policy') applies to your access and use of WENTIANAI services through any means. To protect your rights and interests, please read the following privacy policy content in detail. This Privacy Policy is designed to help you understand what personal information we collect, why we collect this personal information, what we will do with this personal information, and how we protect this personal information. Please be sure to read this Privacy Policy carefully and use WENTIANAI services after confirming that you fully understand this Privacy Policy. If you or your guardian do not agree to any content of this Privacy Policy, you should immediately stop using it. Please ensure that the personal information you provide to us, as well as the relevant personal information you authorize us to collect, process, use, and store within the scope described in this Privacy Policy, will not infringe upon the legitimate rights and interests of others. If you have any questions or suggestions about the user terms and privacy policy on this website, please contact support@wentian.dev. To ensure that we handle your problems efficiently and provide timely feedback, you need to submit identity proof, valid contact information, written requests and relevant evidence. We will process your request after verifying your identity. Generally, we will reply within 15 days. How We Collect and Use Personal Information 1. Registration and Login When you register and log in as a WENTIANAI member, we will require you to provide some personal information, including but not limited to your email, mobile phone number, login password, etc. We collect your above information to help you complete account registration, protect your account security, and meet the requirements of relevant laws and regulations. If you do not provide such information, we will not be able to create an account for you or log in to your account and provide you with normal services. 2. Personal Profile When you improve your personal profile, you can provide your avatar, username, gender, date of birth, age, place of birth and other information. We collect your above information to help you improve your personal profile. If you are unwilling to provide the above information, it will not affect your use of WENTIANAI's basic functions. We will assign you a system default avatar and username, which you can modify through 'My-Personal Information'. 3. Personal Files When you interact with characters in WENTIANAI, according to your specific needs, we may need to collect your file nickname, gender, birth time, place of birth, current residence, time zone and other personal information. We collect your above information to achieve your purpose of using WENTIANAI for testing and entertainment. If you do not provide this information, we will not be able to provide you with some services of WENTIANAI normally due to lack of necessary information. 4. Conversation Information After you successfully connect to our service, you can interact with our characters through the dialog box. We will automatically receive and record the conversation information you voluntarily input during your interaction with WENTIANAI characters, and use this information to output content to you to provide human-computer interaction services. During the conversation, you can also evaluate the content output by WENTIANAI, including likes, dislikes, etc. We will collect your evaluation information, including the error reasons you actively submit, in order to continuously improve the quality of WENTIANAI's output content. If you refuse us to collect and process the aforementioned personal information, please be cautious about inputting the aforementioned information, but this may affect your normal use of some or all functions of WENTIANAI. 5. Historical Records In order to provide you with a continuous and consistent user experience and ensure service quality, we will record your personal conversation records, including the conversation information you input and the conversation topics formed based on the above information. You can search and manage your Q&A history that has not been deleted. Please be aware that in order to comply with relevant laws and regulations and fulfill network information security obligations, we will retain your Q&A history and conversation topics within the time permitted by law. 6. In-App Purchases and Transaction Information WENTIANAI provides paid value-added services, including subscription services (e.g., monthly or annual subscriptions) and pay-per-use services (e.g., purchasing specific numbers of divination services). When you make a purchase, all payments will be processed through Apple's App Store In-App Purchase system. We do not directly collect or store sensitive payment information such as your credit card number or bank account details. We will collect your transaction records, including the services you purchased, Apple-generated order numbers, transaction time, transaction amount, and order status. We collect this information to process your orders, confirm your subscription status, provide you with after-sales service, and facilitate your review of your consumption records. When you choose to tip or purchase value-added services, we need to collect your transaction and consumption records, including transaction content, order number, transaction time, transaction amount, payment method, payment account, and order status. Without collecting this information, we will not be able to provide you with tipping functions and value-added services, but it will not affect your normal use of our other services. 7. Network and Device Information To ensure the safe and stable operation of this application and prevent network risks, we will collect your device information (including device model, operating system version, IDFA), IP address, network type, access date and time, IMEI, Android ID (Android only), MAC address, OAID, IMSI, ICCID, BSSID, SN number, MCC+MNC, device model), network log information and other log information. Special note: According to Apple's policy, we will only collect your advertising identifier (IDFA) after obtaining your explicit authorization through iOS's App Tracking Transparency (ATT) framework. You can manage this authorization in system settings at any time. We collect the above information to ensure the security and stability when you access our network, reduce security risks when using our services, and ensure stable operation of network access and products and services. If you do not provide the above information, we cannot guarantee the application running security during your use. 8. Data Analysis We will perform necessary de-identification or anonymization processing on personal information through technical means in accordance with the requirements of relevant laws and regulations. The processed information will not be able to accurately identify specific personal information subjects. Please understand and agree that without disclosing your personal information and without violating relevant laws and regulations, we have the right to analyze and utilize user data, including but not limited to using technically processed conversation information to improve WENTIANAI's ability to understand your input content, in order to continuously improve WENTIANAI's recognition and response speed and quality, and improve WENTIANAI's intelligence. 9. Transaction Records When you choose to tip or purchase value-added services, we need to collect your transaction and consumption records, including transaction content, order number, transaction time, transaction amount, payment method, payment account, and order status. We collect your above information to provide you with value-added services and facilitate your verification and review of your consumption and tipping records. If we do not collect such information, we will not be able to provide you with tipping functions and value-added services, but it will not affect your normal use of our other services. 10. Data Processing and AI Calculation Security The core AI services provided by this application rely on highly secure enterprise-grade cloud infrastructure (including Google Cloud Vertex AI). The basic chart information and queries you submit will be encrypted for calculation. We promise: Your personal data is strictly isolated. While it may be processed by third-party AI models (such as Google Gemini, Anthropic Claude, or OpenAI) to provide our services, it will never be used by these companies for the training of public large models. The data generated during the calculation process is exclusively used to generate your personalized numerology report and chat responses, and strictly adheres to industry-standard data encryption and retention standards once the generation is complete. 11. Account Security When you perform account security management, you can provide your [email, WeChat account, Apple account, Google account]. We collect the above information to enhance the security of your account. When you forget your password or lose your account, you can try to recover your account through this information. If you refuse to provide this information, you will not be able to use account security management and recover your account through third parties, but it will not affect your normal use of our other services. 12. Network Security In order to ensure the safe and stable operation of the network and services, we will collect your device information (including IMEI, IDFA (iOS only), Android ID (Android only), MAC address, OAID, IMSI, ICCID, BSSID, SN number, MCC+MNC, device model), IP address, access date and time, network log information. We collect your above information to ensure the security and stability when you access our network, reduce the security risks when you use our services, and ensure the stable operation of network access and products and services. If you do not provide the above information, we cannot guarantee the application running security during your use. 13. Cookies To ensure the normal operation of this application, to provide you with an easier access experience, or to recommend content that may interest you, we will store cookies, Flash cookies, or other local storage (collectively referred to as 'Cookies') usually containing identifiers, site names, and some numbers and characters provided by browsers (or associated applications) on your computer or mobile device. If your browser or browser add-on services allow, you can modify the acceptance of cookies or refuse our cookies. For details, please see: https://www.aboutcookies.org/. However, if you do so, it may affect your secure access to our application in some cases, and you may need to change user settings every time you visit our application. 14. No Third-party SDK WenTianAI does not embed any third-party software development kits (SDKs) or similar applications for the purpose of collecting personal information. If we introduce third-party SDKs in the future, we will update this Privacy Policy accordingly and obtain your consent where required by applicable laws. 15. Interactive Information In the process of using WENTIANAI, we will collect your interaction records, including conversations, usage behavior, purchase behavior, interaction behavior, chat behavior, action trajectory, stay time, browsing click records, etc. We collect this information to provide you with better services. The scope of using this information may include but is not limited to the improvement and training of artificial intelligence algorithms and providing improvement suggestions. This information will be used as a reference for us to improve product services, and these records are only used for internal analysis. We promise not to disclose them to the outside world. 16. Information Security To protect your information security, please keep your network password and personal information properly, and avoid disclosing your private information to others, such as address, phone number, account password, etc. 17. Legal Circumstances According to relevant legal provisions, in the following circumstances, we process your personal information without obtaining your consent: Necessary for concluding and performing contracts where you are a party; Necessary for fulfilling legal duties or legal obligations; Necessary for responding to public health emergencies or protecting the life, health and property safety of natural persons in emergency situations; Processing personal information within a reasonable scope for implementing news reporting, public opinion supervision and other behaviors for the public interest; Processing personal information that you have made public or other legally disclosed personal information within a reasonable scope in accordance with legal provisions; Necessary for maintaining the safe and stable operation of the services provided, such as discovering and handling service failures; Other circumstances stipulated by laws and administrative regulations. How We Store Personal Information 1. Storage Period We will retain your personal information within the period required for the purposes stated in this Privacy Policy and the retention period required by law. After the expiration of the aforementioned period, we will delete or anonymize your personal information. 2. Storage Location The user personal information generated and collected during our product operation is stored in [United States]. Information Security and Protection Measures 1. Public Disclosure In principle, we will not publicly disclose your personal information. If it is indeed necessary to publicly disclose your personal information, we will obtain your separate consent or meet other conditions stipulated by law. 2. Management Measures We have adopted industry-standard data protection technologies and management measures, such as network isolation, data encryption, employee access control and other measures, to prevent unauthorized access, disclosure, tampering, loss or destruction. 3. Employee Confidentiality All employees of our company have received comprehensive confidentiality education and deeply understand that protecting the confidentiality of user data is their basic responsibility. Any behavior that violates confidentiality obligations will be subject to punishment by relevant laws and regulations and internal company regulations. 4. Uncontrollable Risks We also ask you to understand that in the Internet industry, due to technical limitations and rapid development as well as various possible malicious attack methods, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. Please understand that the systems and communication networks you use when using our services may have security issues in other links beyond our control. 5. Information Security Incidents If a personal information security incident unfortunately occurs, we will promptly inform you of the basic situation and possible impact of the security incident, the handling measures we have taken or will take, suggestions for risks that you can independently prevent and reduce, and remedial measures for you, etc., in accordance with the requirements of laws and regulations. We will promptly notify you of incident-related situations through in-site notifications, SMS notifications, phone calls, emails and other contact methods you have reserved. When it is difficult to notify one by one, we will adopt reasonable and effective ways to issue announcements. At the same time, we will also actively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities (if any). Your Choices and Rights 1. Information Management During your use of WENTIANAI, you can query, copy, correct, supplement, delete your personal information, and exercise rights such as changing the scope of authorization and consent, and canceling your account. 2. Query and Copy If you want to view or copy [your account binding information, change your password, manage security device information, perform account association, identity authentication], etc., you can do so through the 'My-Personal Information' path. If you want to view or copy your account's Q&A history, you can view the conversation history on the left side of the service page to perform such operations, and you can search for specified history records. If you cannot view or copy such personal information through the above methods or you want to view and copy other personal information generated during your use of our services, you can contact us at any time through support@wentian.dev. 3. Transfer If you need to transfer the personal information we collect, you can contact us at any time through support@wentian.dev. We will provide transfer channels in accordance with the requirements of relevant regulations under the conditions that comply with relevant national laws and regulations and regulatory requirements. 4. Correct and Supplement Your Personal Information When you find that the personal information about you that we process is incorrect or incomplete, you have the right to correct or supplement the incorrect or incomplete information. You can contact us at any time through support@wentian.dev. To ensure security, we will verify your identity before you exercise the right to correct and supplement. 5. Delete Your Personal Information In the following circumstances, you can request us to delete personal information through support@wentian.dev: If we collect, use, share or transfer your personal information in violation of laws and regulations or our agreement with you; If we publicly disclose your personal information in violation of laws and regulations or our agreement with you, you have the right to require us to immediately stop the public disclosure and issue a notice requiring relevant recipients to delete the corresponding information; Other circumstances stipulated by laws and regulations. After you delete information from our services, we may not immediately delete the corresponding information from the backup system, but will delete this information when the backup is updated. 6. Change the Scope of Your Authorization and Consent You can change the scope of consent or withdraw your authorization by adding or deleting information, changing privacy settings, or turning on or off the corresponding functions and permissions of your device, and by contacting us through the methods specified in this policy. You can apply for unsubscription by contacting us or following the unsubscription method described in the marketing information to refuse to receive marketing information we send to you. Please understand that various products or services often need to enable certain permissions and collect necessary personal information to be realized. Please understand that when you withdraw your consent, we will not be able to continue to provide you with products or services corresponding to the withdrawal of consent, but it will not affect the personal information processing services previously carried out based on your authorization. 7. Account Cancellation If you want to cancel your account, you can cancel it yourself through ['My-Settings Delete Account'], or you can contact us through the contact information specified in this Privacy Policy, and we will respond to your request promptly. Your cancellation of the above account is irreversible. We will stop providing services to you, no longer collect your personal information, and delete personal information related to your account or perform anonymization processing according to your requirements. 8. Right to Explanation If you have questions about our personal information processing rules, you can contact us through support@wentian.dev, and we will explain the relevant personal information processing rules to you. 9. Response Requirements To ensure security, you need to provide a written request or prove your identity in other ways. We may first require you to verify your identity before processing your request. We will usually respond to your request within 15 days. For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge certain cost fees depending on the situation. For requests that are groundlessly repeated, require excessive technical means (for example, require developing new systems or fundamentally changing current practices), bring risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes), we may refuse. In the following circumstances, we will not be able to respond to your above requests in accordance with the requirements of laws and regulations: Related to our fulfillment of obligations stipulated by laws and regulations; Directly related to national security and national defense security; Directly related to public security, public health, and major public interests; Directly related to criminal investigation, prosecution, trial, and execution of judgments; We have sufficient evidence to show that you have subjective malice or abuse of rights (such as your request will endanger public security and the legitimate rights and interests of others, or your request exceeds the scope that general technical means and commercial costs can cover); Responding to requests from personal information subjects will cause serious damage to your or other individuals' or organizations' legitimate rights and interests; For the purpose of maintaining your or other individuals' life, property and other major legitimate rights and interests but it is difficult to obtain the person's consent; Involving trade secrets. How We Handle Personal Information of Minors We attach great importance to the protection of minors' personal information. The collection and use of personal information of minors aged 14 to 18 can be authorized by guardians or authorized by themselves. We decline to provide services to children under 14 years old. If you are a child under 14 years old, please select applications suitable for your use under the accompaniment of your guardian. If you are a minor aged 14 to 18, we require that your parents or other guardians carefully read this Privacy Policy and use our services or provide information to us with the authorization and consent of your guardians. If you are a guardian of a minor, please pay attention to whether the minor you are guardianship is using our products or services after your authorization and consent. If you have questions about the personal information of the minor you are guardianship, please contact us through the methods specified in this Privacy Policy. Updates and Revisions to the Privacy Policy In order to better protect users' privacy rights, our privacy protection policy may be adjusted and revised at any time as needed. For major changes that would result in substantial reduction of your rights under this personal information protection rule, we will notify you on the main exposure pages of the service or through in-site messages, emails or other appropriate ways that can reach you before the changes take effect. If you do not agree to such changes, you can stop using WENTIANAI services. The major changes referred to in this Privacy Policy include but are not limited to: major changes in our service model; changes in the provision, transfer or public disclosure of personal information; major changes in your rights in personal information processing and how to exercise them; changes in our contact information and complaint channels; when personal information security impact assessment reports indicate high risks. Any updated terms will be published on this website. Please pay attention and read these changes carefully. Your continued use of this service will be deemed as having read, understood and agreed to accept the revised terms of the Privacy Policy. If this website needs to transfer your personal information to a new operating entity due to merger, acquisition or reorganization, or transfer of some or all assets to third parties in any form, we will notify you of the new privacy policy when data is transferred. If you do not agree to any modification of the Privacy Policy, it is recommended that you immediately stop using our services. We last updated this Privacy Policy on February 13, 2026, and the Privacy Policy was first published on May 20, 2025.